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  • What is your social media?
    Join our community on Instagram to get a chance to win in our monthly giveaways, join Instagram Live events and engage in our fun games & trivia. Like our page, too, on Facebook, and follow us on Linkedin.
  • What services do you offer?
    Kits by Food Craft is now ready to host in-person events in New York & Dallas-Fort Worth. From mixology and cooking to crafting. It's time to have fun, collaborate, and get creative with your team! We also offer virtual experiences, corporate care packages and DIY kits. To learn more about us, see here and speak to our Event Concierge and schedule a call here.
  • How can I customize an event?
    Kits By Demand are available upon request for a minimum of 15 kits per group. We require 15 business days lead time to process your custom. You can schedule a call here to get started.
  • What events do you offer?
    We offer a variety of unique food, craft, and drink experiences on our platform. You can view our complete list of events here. Can’t find what you are looking for? Speak to our team and we can customize an experience for you through Kits by Demand. Schedule a call here.
  • Do you have a physical location or studio to do In-Person Events? If not, what are your requirements if we will provide the place?
    We currently do not have a physical location or studio yet. Our instructors will travel to your on-site location. We require access to tables, chairs, electricity, garbage cans, a sink, and water.
  • How many instructors are included?
    For every 15 guests, we have 1 host.
  • Can I order just the kit?
    Yes! We offer DIY kits for you to enjoy at home with your family! Visit our shop or customize a kit for your group. You can schedule a call here.
  • Can I purchase an event without a kit?
    Yes we can. Hosting fees start at $500 per event! This includes a host and instructor.
  • Does it include kits? How do we get them?
    All experiences include kits and materials needed for the experiences. Non-perishable kits are shipped to your on-site location. Fresh ingredients are brought by the instructor on the day of the event.
  • What do I get when I book an event?
    Your 1-hour in person event includes two on-site hosts and kits shipped to your location with free shipping.
  • How long are the events?
    All events are 1-hour in-person live demonstrations of various menus included in the kit. An option to host it for a shorter period of time. Additional time will include an additional charge.
  • Do you offer hybrid events? Some will be in the office, some will be at home!
    Yes we do! Contact experience@foodcraftnyc.com to get started
  • Do you have videos of past events?
    We have videos as snippets of events. You can check the event reels here. If you’d like to learn more about our events, speak to our team and schedule a call here.
  • What if I can’t find what I am looking for?
    We can offer kits and experiences by demand which are events specific to your needs and requests. Learn more about them here or you can schedule a call here to get started.
  • Is there a maximum or minimum group size for events?
    A minimum of 15 guests per event. Contact our team for events with over 100 guests.
  • Can you do in-person events in all of the states?
    As of the year 2022, our in-person events are held in New York City and Dallas Fort Worth only.
  • Do I need to leave a gratuity?
    As a support to our entire team, a minimum auto gratuity of 10% of the total bill will be added to the final invoice.
  • How much does it cost to book an event?
    Our experiences start at $65/per person which includes materials and instructors. A $100/instructor transport fee will be applied. Other fees may include credit card processing fees and 10% auto gratuity
  • Are there booking fees?
    Kits by Food Craft doesn’t collect booking fees. Other charges may apply as follows: Auto-Gratuity - Starts at 10% Credit Card Processing Fees - 3%
  • What are processing fees?
    This is a 3% processing fee for paying a credit card. We accept payment through Chase direct deposit which is NOT subject to fees. Down Payment upon booking must be paid by credit card.
  • Can you accommodate events with a constrained budget?
    Schedule a call with our sales team to see your options. You may also email experience@foodcraftnyc.com Depending on your number of guests, we can apply discounts, and options for event-only or kit-only experiences are available.
  • Do you offer discounts?
    We offer discounts for 50 guests or more. Email experience@foodcraftnyc.com to learn more.
  • Can I talk to someone before booking an event?
    You can schedule a call here or call our team at 347 652 2143 from 10 am - 9pm EST.
  • How can I ask for help regarding my kits?
    Please send an email at support@foodcraftnyc.com
  • How can I check the availability of the events?
    The best way to check the availability right now is to email experience@foodcraftnyc.com
  • What are your booking policies?
    You can review Kits by Food Craft Policy and Terms and Conditions.
  • What happens after I book my event?
    After your booking, you will receive an event confirmation from experience@foodcraftnyc.com. You can share the number of attendees and kits you’d like us to bring during the event. If requested, we can create a guest registration form to collect sign ups! Guest registration will close 10 business days from your event date and no later than 2:00 pm EST.
  • What is your lead time?
    We ask for a 10 business day lead time to secure instructor availability.
  • How do I book with Kits by Food Craft?
    Head over to our events page, choose your event and request a quote. Guest registration forms will be shared within 24 hours to collect shipping addresses.
  • Can you hold a date and time for me?
    Yes we can with a required down payment. To secure the date and time, the first 10 kits must be paid for. Without an initial down payment, your selected date and time will remain open for others to book.
  • What if I need to change my headcount after I book my event?
    We accept additional guests free of charge, 10 business days before the day of the event. For more questions, coordinate with our Event Booking Concierge at experience@foodcraftnyc.com Expedited fees will apply for last-minute registration (7-9 business days before the event)
  • Do you collect shipping addresses?
    Typically, non-perishable kits are shipped to the on-site location. We only ask for 1 address to ship the kits. Any perishable ingredients will be hand-delivered on the day of the event.
  • Do you require a downpayment?
    A minimum of 10 kits as a downpayment must be paid by credit card and is non-refundable. After the guest registration, we will send a final invoice for additional guests and other charges.
  • Can I pay through the purchase order?
    Yes you are able to do so. To collect details to add Kits by Food Craft as a vendor to your system, email experience@foodcraftnyc.com
  • How can I get a copy of my invoice?
    A copy of your invoice will be shared with you upon payment in full. Reach out to experience@foodcraftnyc.com in case you missed it.
  • What are your payment terms?
    Our payment terms are three (3) business days from the date of the invoice. Overdue payment will be charged 5% of the total invoice amount. Events must be paid in full before the event to avoid rescheduling or event cancellation.
  • What payment options do you accept?
    We accept payment through Credit Card & Chase direct deposit which is NOT subject to fees. For purchase orders, we are able to share our W4, reach out to experience@foodcraftnyc.com We are also vendors of Ariba Network Pay.
  • What happens if my participants did not show up at the event?
    Recipe cards are provided to the event organizers to recreate the experience
  • Is there any preparation needed before the event?
    Minimal preparation instructions vary and will be provided by our events team through email.
  • What is the setup of the event?
    Every event is different however we ask to have tables and chairs ready upon the instructor's arrival. It's best if there is a garbage can, sink, and access to water nearby. A kitchen setup is not required. Conference room or common area works!
  • What is your cancellation policy?
    Shipped kits cannot be canceled You can get your 100% refund if you notify us more than 21 business days prior to the event. Cancellation within 13 to 21 business days before the event is subject to 50%. No refund for cancellation made within 12 business days prior to your event date
  • How can I reschedule?
    For any change of date and time we can reschedule it free for you if the change is made more than 21 business days before the event. If the change is made within 13 to 21 business days a $100 will be charged per date and/or time. And 50% of the total bill (excluding shipping & gratuity will be charged if you reschedule within 12 business days and 2 hours prior to the event. If you wish to cancel or reschedule your event please send an email to experience@foodcraftnyc.com.
  • Are the participants required to be vaccinated?
    No, they are not
  • What are your safety & health protocols?
    Our instructors are fully vaccinated. If masks are required, we are happy to follow the protocols!
  • Are the instructors vaccinated?
    Are instructors fully vaccinated and would be happy to follow your on-site safety and health protocols?
  • What services do you offer?
    Kits by Food Craft offers virtual experiences with kits delivered globally. These may be about food, drink, entertainment or arts and craft. We also offer fully customizable corporate care packages, DIY kits in our shop and in person events with live stations. To learn more about us, see here and to speak with us and schedule a call here
  • What is your social media?
    Join our community on Instagram to get a chance to win in our monthly giveaways. Like our page, too, on Facebook and follow us on Linkedin.
  • How can I customize an event?
    Kits By Demand are available upon request for a minimum of 15 kits per group. We require 15 business days lead time to process your kits. You can read about our custom kits here and schedule a call here to get started.
  • Can I order just the kit?
    Yes! We offer DIY kits for you to enjoy at home with your family! Visit our shop or customize a kit for your group. You can schedule a call here.
  • How long are the events?
    All events are 1-hour live demonstrations of various menus included in the kit. An option to host it for a shorter period of time. Additional time will include additional charge.
  • Do you host in-person events?
    Our experiences start at $55/per person which includes materials and instructors. A $100/instructor transport fee will be applied. Other fees may include 3% credit card processing fees and 10% auto gratuity.
  • What if I can’t find what I am looking for?
    We can offer kits and experiences by demand which are events specific to your needs and requests. You can schedule a call here to get started.
  • Can I purchase an event without a kit?
    Yes we can. Hosting fees will be applied. This includes a host and instructor.
  • What do I get when I book an event?
    You get 1-hour live experience, materials which includes domestic shipping and taxes.
  • Is there a maximum or minimum group size for events?
    Maximum of guests per session is 250. If your group size is more than 250, your event could be divided into a break out room or a number of sessions if you are interested You may book an event with at least 5 guests but with a minimum of 8 kits ordered. Events are the best experience when there are not more than 40 guests in one event.
  • What events do you offer?
    We offer a variety of unique food, craft and drink experiences on our platform. Our most loved event is bubble tea, see here. You can view our complete list of events here. Can’t find what you are looking for? Speak to our team and we can customize an experience for you through Kits by Demand. Schedule a call here.
  • Do you have videos of past events?
    Our events are enjoyed best when live. Recording the event of any kind is against our policy. However, if you’d like to learn more about our events, speak to our team and schedule a call here.
  • Do you offer discounts?
    We offer discounts for 50 guests or more. Email experience@foodcraftnyc.com to learn more.
  • What are processing fees?
    This is a 3% processing fee for paying a credit card. We accept payment through Chase direct deposit which is NOT subject to fees. Down Payment upon booking must be paid in credit card.
  • How much is your shipping?
    We offer free domestic shipping in all states not including Alaska, Puerto Rico and Hawaii. These 3 states are subject to +$20/kit shipping fee.
  • Do I need to leave a gratuity?
    As a support to our entire team, a minimum auto gratuity of 10% of the total bill will be added to the final invoice.
  • Can you accommodate events with a constraint budget?
    Schedule a call with our sales team to see your options. Depending on your number of guests, we can apply discounts and options for event only or kit only experience is available.
  • How much does it cost to book an event?
    Our events start at $55/kit which includes 1-hour live event, materials and free domestic shipping. Private events must have a minimum of 8 kits ordered. Other fees may include like credit card processing fee and gratuity
  • Are there booking fees?
    Kits by Food Craft doesn’t collect booking fees. Other charges may apply as follows: Auto-Gratuity - Starts at 10% Shipping & Import Fees for International Shipments Optional Insurance Fee - $5/person Upgrades
  • How can I ask for help regarding my kits?
    Please send an email at support@foodcraftnyc.com
  • Can I talk to someone before booking an event?
    You can schedule a call here or call our team at 347 652 2143 from 12 nn - 9pm EST.
  • What are your booking policies?
    You can review Kits by Food Craft Policy and Terms and Conditions.
  • What if I need to change my headcount after I book my event?
    We accept additional guests free of charge, 10 business days before the day of the event. For more questions, email us at experience@foodcraftnyc.com Expedited fees will apply for last minute registration (3-9 business days before the event)
  • How can I check the availability for the classes?
    See our events page and select an event and click “check availability”
  • Can you hold a date and time for me?
    Yes we can with a downpayment required. To secure the date and time, the first 8 kits must be paid for. Without an initial down payment, your selected date and time will remain open for others to book.
  • What happens after I book my event?
    After your booking, you will receive an event confirmation. Our Event Booking Concierge will share a guest registration form, collection of shipping addresses. We ask you to share this form to your guests. Guest registration will close 10 business days from your event date and no later than 3:00 pm EST. Right after the guest registration, we will proceed with kit shipment.
  • How do I book with Kits by Food Craft?
    Head over to our events page, choose your event, fill out a booking form and pay for the deposit. Guest registration forms will be shared within 24 hours to collect shipping addresses.
  • I missed the guest registration, can I still join the class?
    Yes, you can still join the event as a view-only guest at $15. A shopping list can be provided upon request. To arrange this, please reach out to experience@foodcraftnyc.com. You may also reach out to your Event Organizer if she approves the expedited fee, starting at $20/kit, we may be able to process your kit.
  • Do you collect shipping addresses?
    We ask our event organizer to share the Food Craft guest registration form to their team. Guests’ addresses will remain confidential and will be deleted after the event. You may also provide a sheet with name, email and complete shipping address. International guests must have a phone number and email address.
  • I made a mistake in my guest registration. Where can I update it?
    Reach out to support@foodcraftnyc.com for corrections in your shipping information. For any address corrections on shipped kits, a fee may apply.
  • How can I get a copy of my invoice?
    A copy of your invoice will be shared with you upon paying in full. Reach out to experience@foodcraftnyc.com in case you missed it.
  • Can I pay through the purchase order?
    Yes you are able to do so. To collect details to add Kits by Food Craft as a vendor to your system, email experience@foodcraftnyc.com
  • Do you require a downpayment?
    A minimum of 8 kits as a downpayment must be paid in credit card and is non-refundable. After the guest registration, we will send a final invoice for additional guests and other charges.
  • What are your payment terms?
    Our payment terms are three (3) business days from the date of the invoice. Overdue payment will be charged 5% of the total invoice amount. Events must be paid full before the event to avoid rescheduling or event cancellation.
  • What payment options do you accept?
    We accept payment through Credit Card & Chase direct deposit which is NOT subject to fees. For purchase orders, we are able to share our W4, reach out to experience@foodcraftnyc.com We are also a vendor of Ariba Network Pay.
  • My kit is being returned to Kits by Food Craft, can I get redelivery?
    Yes, but a re-shipment fee of $35 for domestic and/or $35+Import Fee+Shipping Fee for international shipment applies. We do not guarantee that the kit will arrive in time for your event.
  • Can I schedule a pick up to the carrier nearby?
    Yes, you can! Just call the carrier to arrange a pick up schedule. For packages with tracking numbers that start with 9, call 1-800-275-8777 (1-800-ASK-USPS®). For tracking numbers that start with 1Z, call 1-800-742-5877 (1-800-PICK-UPS®).
  • Can I request a different carrier to ship the kit?
    Yes, you can with an additional cost. Coordinate with your Event Organizer and note your choice of carrier in the guest registration.
  • I missed my delivery day, what can I do?
    If you're expecting a package, but you've missed the first attempt of delivery, you have options to schedule a redelivery via USPS/UPS website using your tracking number or pick up the package from the nearest UPS Access Point location, a UPS Customer Centre or Post Office. Be sure to track the tracking number to confirm if the package has arrived at a certain pickup location. Packages sent via UPS have tracking numbers that start with 1Z while USPS packages start with 9.
  • I put the wrong address, how can I update it?
    It depends if your kit has already been shipped. For shipped kits sent through UPS, you can update your address online provided you are a MyChoice member. We can do this on your behalf but are subject to fees. For shipped kits sent through USPS, you must call USPS to intercept your package and pick it up at the nearest postal facility. For unshipped kits, we can still update it with no cost
  • Do you ship anywhere in the US?
    Yes, we do and worldwide.
  • My kit did not arrive on time, what do I do?
    For shipments flagged as delayed, we arrange reshipment of kits. In any case that the reshipment may not make it on time, we will provide a shopping list. Please email support@foodcraftnyc.com for any assistance.
  • My kit is missing. What should I do?
    The tracking status or a delivery notice should indicate where your driver left the package. This could include the front porch, side door, back porch, mailbox or garage area. We recommend you check all possible areas the package might have been dropped off. If you still cannot locate the package please send as an email to support@foodcraftnyc.com to initiate a trace process with the carrier which might take 3-5 business days. You can opt in to reship a new package that starts at $35/kit. Insured kits will be automatically redelivered free of charge when reported missing.
  • My kit’s tracking page is not updated.
    The carrier sometimes doesn’t show an updated status of a shipment due to a number of reasons. For shipments that aren’t moving after at least 3 days, contact support@foodcraftnyc.com to assist you in reporting to the carrier.
  • How can I track my kit?
    Guests must track their own shipments. Tracking details are sent to the email submitted during guest registration. Event Organizers will receive a tracking status of all kits 48 hours before the event.
  • I have an issue with my kit, how can I talk to someone?
    We apologize for the inconvenience this has caused, please reach out to our support thru support@foodcraftnyc.com, we’ll be happy to assist you.
  • How much are the international shipping fees?
    $30 - Canada $50 - Other Countries $80 - Brazil
  • Can you ship internationally?
    Yes! We connect teams and families across countries and we ship internationally. Please keep in mind that additional shipping fees and import and custom fees will apply.
  • I received an invoice to pay import and custom fees, what do I do?
    Import fees are typically paid automatically and are billed to Kits by Food Craft. If you received an invoice, please connect with support@foodcraftnyc.com
  • How much are the import and custom fees?
    It starts at $15, depending on each country. Please connect with experience@foodcraftnyc.com to get an estimate.
  • Why is my kit being returned to the US?
    Unresponsive guests with delivery issues have five (5) business days to schedule a redelivery/pick up with the carrier before the kit returns to Kits by Food Craft. Refund or free redelivery is NOT applicable. If this is not your case, please connect at support@foodcraftnyc.com to get assistance
  • How do I get the meeting link?
    If you prefer to use Google Meet - We will create the calendar invite and meeting link. If you prefer to use Zoom & other platforms - The Event Organizer will create the calendar invite and meeting link that will be shared with us.
  • Can I record the class?
    Recording the event is against our policy. You will be provided with a recipe card to recreate the experience.
  • Is there any preparation needed before the event?
    Preparation instructions will be provided by our events team through email and/or calendar invite
  • Can my family join the class?
    Your household can join you using 1 device. Unregistered guests accessing the live event meeting link are subject to a $15/device fee.
  • What video conferencing platform do you use?
    Google Meet is our official hosting platform. However, you may use other platforms such as Zoom, Webex, or Teams.
  • What happens if my participants did not show up at the event?
    Recipe cards are provided to the event organizers to recreate the experience No refund and rescheduling for events with zero guest attendees and no communication prior to and the day of the event. Our team will wait 15 minutes past the event time before signing off.
  • How can I reschedule?
    For any change of date and time we can reschedule it free for you if the change is made more than 10 business days before the event. If the change is made within 6 to 10 business days a $150 will be charged per date and/or time. And $300 will be charged if you reschedule within 2 hours to 5 business days prior to the event. Rescheduling is subject to host and instructor’s availability. If you wish to cancel or reschedule your event please send an email to experience@foodcraftnyc.com
  • What is your cancellation policy?
    Shipped kits cannot be canceled You can get your 100% refund if you notify us more than 21 business days prior to the event. Cancellation within 11 to 20 business days before the event is subject to 50% . No refund for cancellation made within 10 business days prior to your event date
  • My kit arrived with no recipe instructions. Can I get a copy?
    Your kit usually has a QR code to give you access to the recipe card. Send an email to support@foodcraftnyc.com to get a copy of your recipe!
  • How do I store my kit?
    Syrups are best stored in the fridge and the rest in a cool dark place
  • How do I store my tapioca pearls?
    Uncooked tapioca pearls should be stored in an air-tight container. Cooked pearls can be stored in the freezer

FREQUENTLY ASKED QUESTIONS - VIRTUAL EVENTS

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