General Information

• What is a Crafter

  • A Crafter is someone in our community who loves exploring food, drink, and craft experiences. They find joy in trying new things and creating memorable moments for everyone to enjoy.

​

• What is the purpose of the Crafter Community Event?

  • The Crafter Community Event, hosted by Kits by Food Craft, serves as a platform to engage in unique workshops centered around food, drink, and crafting. It's our way of fostering cultural appreciation and providing an avenue for shared experiences.

​

• What does Kits by Food Craft do?

  • Kits by Food Craft specializes in creating unforgettable cultural workshops, offering all-inclusive kits for virtual and onsite experiences. Our global mission is to foster joy and connection through these shared culinary adventures. Discover our story here. Learn more about our story here.

​

• How long will the event last?

  • The Crafter Community Event typically runs for approximately 45 minutes.

​

• Where will the event take place?

  • The Crafter Community Events are accessible virtually via Zoom or Google Meets. Upon registration, participants receive a calendar invite with the meeting link.

​

• Do I have to be in the United States to participate?

  • No, the event is open to participants worldwide, thanks to its virtual format.

​

• How is Crafter Community Events different from your typical virtual events?

  • Our private events last for one hour and are exclusively for groups of at least 8 guests. Our event kits are packed with a variety of premium items to enhance your enjoyment and engagement.

​

Registration​

​

• How do I register for the event?

  • Registration is simple! Just head over to our Crafter Community Events Page. 

​

• Is there a registration fee?

  • No, participation in the Crafter Community Event is completely free! No coupon codes are needed.

​

• When is the last day to register?

  • For view-only access, registration closes 24 hours before the event. If you're opting for a kit purchase, make sure to secure your spot at least 7 business days prior.

​

• If I have multiple people watching the event, do I have to register multiple times?

  • You only need to register once if multiple people will be watching on a single device. However, if each person is using their own device, it's best to register separately. We advise not to use two devices in the same room to watch the virtual event, as it may cause audio issues.

 

• Is the event suitable for kids?

  • Absolutely! The Crafter Community Events are family-friendly, but we advise supervision for children during activities involving tools.

 

• Is there a maximum capacity for participants in each event?

  • Yes, each event can accommodate up to 250 participants.

 

• Where can I get the confirmation of my registration?

  • You'll receive a confirmation email at the email address you provided during registration.

 

• I registered for a previous Crafter Community Event. Can I still register for other free workshops?

  • Of course! We encourage repeat participation and love seeing familiar faces at all our workshops.

 

• How can I get a free kit?

  • We offer limited free kits for Event Organizers who have previously booked events. Keep an eye out for a promo code in our outreach email from experience@foodcrafnyc.com

 

• Where can I get a coupon?

  • Coupons, if available, may be found on our social media pages on Instagram and LinkedIn. Be sure to follow us for updates! You may also sign up for our Crafter Newsletter at www.foodcraftnyc.com.

 

• I submitted my shipping address incorrectly. How can I update it?

  • If your kits haven't shipped yet, reach out to us at support@foodcraftnyc.com to update your shipping address.

​

​

Materials and Shipping Crafter Kits

​

• I initially registered for the 'view only' option and selected to gather my materials. However, I now prefer to receive a Crafter kit instead due to its convenience. How can I go about making this update?

  • To receive a kit, please register again and select the kit option during registration. Remember, orders must be placed at least 7 days before the event to ensure timely shipping.

​

• How much are the Crafter kits?

  • Crafter Kits typically range between $25 and $45.

​​

• What is inside the Crafter kits?

  • Each kit varies, so be sure to check out the details when registering. However, all our kits are designed to provide a starter kit experience, making it all-inclusive as much as possible!

 

• Will there be any additional materials or tools needed beyond what's provided in the Crafter kit?

• Most of our Crafter Community Events require minimal additional tools. Any necessary tools or materials beyond what's provided in the kit will be communicated during the registration process and in the confirmation email.

 

• Can I purchase a Crafter kit as a gift for someone else?

  • Certainly! Our registration requires one shipping address per registration. If you're giving it to someone in the same household, you only need to register once. Otherwise, please create separate registrations.

 

• Can I purchase multiple Crafter kits for one event registration?

  • Yes, you can buy multiple kits to join the Crafter Community Event. Just remember each registration covers one shipping address. So, if you order several kits, they'll all be sent to the same address.

 

• For how many people each kit would be?

  • Each Crafter kit is typically designed for 2 people.

 

• Do you only ship kits in the U.S.?

  • Kits purchased for the Crafter Community Event can be shipped across the United States and Canada.

 

• How much is the shipping in the U.S.?

  • We offer free shipping across the U.S., except for Alaska, Puerto Rico, and Hawaii, where there's an additional $15 shipping fee.

 

• How much is the shipping in Canada?

  • Shipping to Canada is $30 per kit, plus a $15 import fee.

 

• Where can I get the tracking number for my Crafter kits?

  • The tracking number will be sent to the email you provided during registration.

 

• Are there any dietary restrictions or allergy considerations for the materials in the Crafter kit?

  • For food and drink workshops, we take dietary restrictions and allergies into account during the registration process.

 

• My kits were shipped but I realized the address was wrong. How can I resolve it?

  • If your kits haven't shipped yet, we can still update the address.  Contact support@foodcraftnyc.com for assistance.

 

• How long does the shipping take?

  • Once registration closes, it takes our warehouse 2 business days to process the order. After pickup by the carrier, delivery typically takes 3-5 business days.

​

Meeting Link & Live Event

 

• What technology platform will be used for the event?

  • We host our Crafter Community Event workshops on Zoom or Google Meets.

​​

• Do I need to download any software to participate?

  • While we recommend downloading Zoom for the best experience, you can also join via a web browser.

​

• Do I need to have my camera on?

  • No, having your camera on is optional. We respect your privacy.

 

• Do I need to have my audio on?

  • No, having your audio on is optional. You may also communicate through chat.

 

• What should I expect during the event?

  • You'll be welcomed by a host who will introduce the instructor leading the workshop. There will be engagement opportunities for participation throughout the event. We'll also take a group photo at the end to capture the fun memories!

 

• Can I have more than 1 person in the link?

  • Yes, feel free to invite your entire household, including your pets, to join in the fun!

 

Post Event

 

• Can I access recordings of the event afterward?

  • Yes, recordings of all Crafter Community Events are available on our Community Events webpage.

​

• Where can I get the photos and DIY directions after the event?

  • We'll email the event photos and DIY directions to the email address that you submitted during the registration process.

​

• Can I share any photos publicly?

  • Yes, by registering for the event, you agree to share the group photos taken during the Crafter Community Event. Any photos of your experience are also welcome. Feel free to tag us on Instagram and LinkedIn!

 

Contacting Our Team

 

• I have a kit issue. How can I contact you?

  • For any kit-related issues, you can contact us at support@foodcraftnyc.com. We're available from 10 am to 5 pm EST. For urgent matters, you can also call us at 347-652-2143.

 

• How can I provide feedback on my experience with the Crafter Community Event?

  • We value your feedback! Look out for the feedback link during the event or find it in the thank-you email sent to the email you provided during registration.

 

• My kit is marked as delivered but is missing, what should I do? How can I contact your team for any other questions?

  • You may email us at experience@foodcraftnyc.com or call 347 652 2143. See our Contact Us page.

​