KITS BY FOOD CRAFT POLICY

as of JANUARY 12, 2022

Booking and Registration 

Event Booking

Process of reserving your event date & time and completing guest registration.

Guest Registration

Collection of shipping information through forms provided by Kits by Food Craft.

  • Standard Domestic and International Registrations 

Any registrations should be completed 12 business days from your event date, no later than 3:00 pm EST

  • Expedited Domestic Registrations - No Expedited International Shipments

Any registrations within a lead time of 8-11 business days before your event date.

 

We DO NOT accept bookings or reservations with kits delivered 7 days or less before your event date.

Option to book a class only, no kits, is subject to host availability with material list to be shared for your team to shop

Down Payments and Other Fees

Required Down Payment

  • The first 10 kits must be paid to reserve the date and time of your event.

  • Down payments are non-refundable and must be paid by credit card.

 

Payments & Other Fees 

  • Our small business charges a 3% service fee if settled through a credit card. 

  • We accept payment through Zelle & Chase direct deposit, which is NOT subject to fees.

 

Late Payments

  • Our payment terms are three (3) business days from the date of the invoice.

  • Overdue payment will be charged 5% of the total invoice amount.

  • Events must be paid full before the event to avoid rescheduling or event cancellation

 

Auto-gratuity

  • As a support to our entire team, a minimum auto gratuity of 10% of the total bill will be added to the final invoice.

Sales Tax

  • All live virtual experiences are non-taxable.

 

Your Live Experience

Google Meet is our official hosting platform. However, you may use other platforms such as Zoom, Webex, or Teams.

 

Meeting Links & Calendar Invites

  • Google Meet - We will create the calendar invite and meeting link.

  • Zoom & other platforms - The Event Organizer will create the calendar invite and meeting link shared with us. 

 

Preparation instructions will be provided via email to the Event Organizer to create their calendar invites w/ meeting links.

 

We require admission to the meeting room 15 minutes before the event to test video/audio.


 

Video and Photo Policy

Unregistered guests accessing the live class meeting link are subject to a $15/device fee.

 

Recording a class of any kind is against our policy.

Recipe cards and photos will be shared with the event organizer. No public photos will be posted without consent.

 

Cancellations and Rescheduling

NOTICE 

 

Cancellations 

  • More than 21 business days prior to event: 100% Refund

  • Within 13 to 21 business days prior to event: 50% Partial Refund

  • Within 12 business days prior to event: No Refund

 

Rescheduling (per date and/or time)

  • More than 21 business days prior to event: Free

  • Within 13 to 21 business days prior to event: $100

  • Within 12 business days & 2 hours prior to the event: 50% of the total bill (excluding shipping & gratuity)

 

No-Show Events

  • No refund and rescheduling for events with zero guest attendees and no communication prior to and 

the day of the event

  • Our team will wait 15 minutes past the event time before signing off.

 

Shipping Fees Per Kit

Domestic Standard Registrations

  • Free - All shipments, excluding Hawaii, Puerto Rico, and Alaska

  • $20 - All shipments to Hawaii, Puerto Rico, and Alaska

 

All International Registrations

  • $30 - Canada 

  • $50 - Other Countries

 

International Custom and Import Fees

  • International shipments may be subject to customs and import fees. To view the estimated costs, reach out to experience@foodcraftnyc.com.

 

See UPS Alert Page and USPS Alert Page for service updates in regards to the pandemic.
 

Track Your Package

Guests must track their own shipments. Tracking details are sent to the email submitted during guest registration.

Event Organizers will receive a tracking status of all kits 48 hours before the event.

 

Abandoned & Unclaimed Kits

Unresponsive guests with delivery issues have five (5) business days to schedule a redelivery/pick up with the carrier before the kit returns to Kits by Food Craft. Refund or free redelivery is not applicable.

 

Delivery Issues and Insurance

Damaged and incorrect items in your kit will be reshipped at no cost.

 

Optional Insurance Fee 

  • A non-refundable fee for reshipping missing packages marked as delivered.

  • $5 per kit with required signatures upon delivery. 

 

Reshipment fees due to incorrect guests registration and/or uninsured missing packages marked as delivered

  • $35/kit - Domestic Ground Shipments

  • $75/kit - International Air Shipments

Contact Us

If you have any questions/concerns/ clarification regarding our terms and condition for Refer-a-Friend, please contact us via the following:

 
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