KITS BY FOOD CRAFT POLICY

as of JUNE 3, 2022

 

Booking and Registration 

Event Booking

Process of reserving your event date & time and completing guest registration.

Guest Registration

Collection of shipping information through forms and spreadsheet provided by Kits by Food Craft. 

  • Standard Domestic and International Registrations

    • Any registrations should be completed 12 business days from your event date, no later than 3:00 PM EST

  • Late Domestic Registrations - International Shipment not allowed.

    • Any registration after closing the guest registration form.

  • Expedited Virtual Experiences - Event bookings with less than 12 business days lead time.

    • International Guests will not be accepted.

    • Event confirmation is subject to host and instructor availability.

Option to book a class only, no kits, is subject to host and instructor availability with a material list to be shared for your team to shop.

Down Payments and Other Fees

Required Down Payment

  • The first 10 kits must be paid to reserve the date and time of your event.

  • Down payments are non-refundable and must be paid by credit card.

 

Payments & Other Fees 

  • Our small business charges a 3% processing fee if settled through a credit card.

Late Payments

  • Our payment terms are three (3) business days from the date of the invoice.

  • Overdue payment will be charged 5% of the total invoice amount.

  • Events must be paid fully before the event to avoid rescheduling or event cancellation.

Auto-gratuity

  • As a support to our entire team, a minimum auto gratuity of 10% of the total amount of kits, upgrades, and add-ons (shipping and import fee NOT included) will be added to the final invoice.

Sales Tax

  • All live virtual experiences are non-taxable.

 

Your Live Experience​

Google Meet is our official hosting platform. However, you may use other platforms such as Zoom or Teams.

Meeting Links & Calendar Invites

  • Event Organizers will have an option to create their own Calendar invites and meeting links, and invite the host & instructor through classes@foodcraftnyc.com.

Pre-event instructions will be provided inside the kit and via email to the Event Organizer to share with the registered guests.

 

We require admission to the meeting room 15 minutes before the event to test video/audio.

Video and Photo Policy

Unregistered guests accessing the live class meeting link are subject to a $15/device fee.

 

Recipe cards or video tutorials, and team photos will be shared with the event organizer. We reserve the right for the recipe cards and video tutorials. 

 

Recording a class and producing copies of our recipes and video tutorials of any kind is against our policy.

 

No public team photos will be posted without consent.

 

Cancellations and Rescheduling

NOTICE 

Cancellations 

  • More than 21 business days prior to the event: 100% Refund

  • Within 13 to 20 business days prior to the event: 50% Partial Refund

  • Within 12 business days prior to the event: No Refund

Rescheduling (per date and/or time)

  • More than 21 business days prior to the event: Free

  • Within 13 to 20 business days prior to the event: $100

  • Within 12 business days & 2 hours prior to the event: $500

No-Show Events

  • No refund and rescheduling for events with zero guest attendees and no communication prior to and the day of the event.

  • Our team will wait 15 minutes past the event time before ending the class.

 

Shipping Fees Per Kit

Domestic Standard Registrations

  • Free - All shipments, excluding Hawaii, Puerto Rico, and Alaska

  • $20 - All shipments to Hawaii, Puerto Rico, and Alaska

Late Domestic Registration Fees

  • $30 - Ground Shipping: 9 - 11 business days before the event

  • $50 - 2nd Day Air Shipping: 5 - 8 business days before the event

  • $75 - Overnight Shipping: 2 - 4 business days before the event

All International Registrations

  • $30 - Canada 

  • $50 - Other Countries

International Custom and Import Fees

  • Shipments may be subject to customs and import fees. Review it here.

  • Review the International shipment disclaimer here.

See UPS Alert Page and USPS Alert Page for service updates.

Track Your Package

Tracking details are sent to the email submitted during guest registration. Guests must track their own shipments. Kit issues must be reported immediately to support@foodcraftnyc.com.  

 

Event Organizers will receive a tracking status of all kits at least 48 hours before the event.

 

Abandoned & Unclaimed Kits

Unresponsive guests with delivery issues have five (5) business days to schedule a redelivery/pick up with the carrier before the kit returns to Kits by Food Craft. Refund or free redelivery is not applicable.

Delivery Issues and Insurance

Damaged and incorrect items in your kit will be reshipped at no cost.

 

Optional Insurance Fee 

  • A non-refundable fee for reshipping missing packages marked as delivered.

  • $5 per kit with required signatures upon delivery.

 

Reshipment fees due to incorrect guests registration and/or uninsured missing packages marked as delivered

  • $35/kit: Domestic Ground Shipments

  • $35/kit + Shipping Fee & Import Fee/kit: International Air Shipments

Contact Us

If you have any questions/concerns/ clarification regarding our terms and condition for Refer-a-Friend, please contact us via the following: