KITS BY FOOD CRAFT POLICY

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Booking and Registration 

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Event Booking

Process of reserving your event date & time and completing guest registration.

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Guest Registration

Collection of shipping information through forms and spreadsheets provided by Kits by Food Craft. 

• Standard Domestic and Canada Shipments

  • Any registrations should be completed 10 business days from your event date, no later than 3:00 PM EST.

• Shipments to Other Countries

  • Any registration should be completed 12 business days from your event date, no later than 3:00 PM EST

• Late Domestic Registrations - International Shipment not allowed.

  • Any registration after closing the guest registration form

• Expedited Virtual Experiences - Event bookings with less than 10 business days lead time.

  • International Guests will not be accepted.

  • Event confirmation is subject to host and instructor availability. 

 

Option to book a class only, no kits, is subject to host and instructor availability with a material list to be shared for your team to shop

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Down Payments and Other Fees

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Required Down Payment

• The first 8 kits must be paid to reserve the date and time of your event.

• The down payment is non-refundable and must be paid by credit card.

 

Payments & Other Fees 

• Our small business charges a 3% credit card processing fee if settled through a credit card. 

• Events booked from 10 PM EST onwards will be subject to an additional +$50/event

 

Late Payments

• Our payment terms are three (3) business days from the date of the invoice.

• Overdue payment will be charged 5% of the total invoice amount.

• Events must be paid fully before the event to avoid rescheduling or event cancellation

 

Auto-Gratuity

• As a support to our entire team, a minimum auto gratuity starts at 10% of the total amount of kits, upgrades, and add-ons (shipping and import fee NOT included) will be added to the second invoice.

 

Sales Tax

• All live virtual experiences are non-taxable.

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Your Live Experience​

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Google Meet is our official hosting platform. However, you may use other platforms such as Zoom or Teams.

 

Meeting Links & Calendar Invites

• Event organizers can create their own Calendar invites and meeting links and invite the host & instructor through classes@foodcraftnyc.com.

 

Pre-event instructions will be provided inside the kit and via email to the event organizer to share with the registered guests.

 

We require admission to the meeting room 15 minutes before the event to test video/audio

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Video and Photo Policy

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Unregistered guests accessing the live class meeting link are subject to a $15/device fee.

 

Recipe cards, video tutorials, and team photos will be shared with the event organizer. We reserve the right to recipe cards and video tutorials. 

 

Recording a class and producing copies of our recipes and video tutorials of any kind is against our policy.

 

No public team photos will be posted without consent.

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Cancellations and Rescheduling

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NOTICE 

• No refunds on shipped kits

• To cancel or reschedule an event, contact experience@foodcraftnyc.com.

 

Cancellations 

• More than 21 business days before the event: 100% Refund

• Within 11 to 20 business days before the event: 50% Partial Refund

• Within 10 business days before the event: No Refund

 

Rescheduling of Event Date & Time - subject to host & instructor’s availability before approval.

• More than 10 business days before the event: Free

• Within 6 to 10 business days before the event: $150

• Within 2 hours to 5 business days before the event: $300

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No-Show Events

• No refund and rescheduling for events with zero guest attendees and no communication before and on the day of the event

• Our team will wait 15 minutes past the event time before ending the class.

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Shipping Fees Per Kit

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Domestic Standard Registrations

• Free - All shipments, excluding Hawaii, Puerto Rico, and Alaska

• $20 - All shipments to Hawaii, Puerto Rico, and Alaska

 

Late Domestic Registration Fees

• $20 - Ground Shipments: 7 - 9 business days before the event.

• $40 - 2nd Day Air Shipment: 4 - 6 business days before the event

• $75 - Overnight Shipment: 2 - 3 business days before the event 

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All International Registrations

• $30 - Canada 

• $50 - Other Countries

• $80 - Brazil

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International Custom and Import Fees

• Shipments may be subject to customs and import fees. Review it here.

• Review the International shipment disclaimer here.

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See UPS Alert Page and USPS Alert Page for service updates.

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Track Your Package

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Tracking details are sent to the email submitted during guest registration. Guests must track their own shipments. Kit issues must be reported immediately to support@foodcraftnyc.com.  

 

The event organizers will receive a tracking status of all kits at least 48 hours before the event.

 

Abandoned & Unclaimed Kits

Unresponsive guests with delivery issues have five (5) business days to schedule a redelivery/pick up with the carrier before the kit returns to Kits by Food Craft. Refund or free redelivery is not applicable.

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Delivery Issues and Insurance

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Damaged and incorrect items in your kit will be reshipped at no cost.

 

Optional Insurance Fee 

• A non-refundable fee for reshipping missing packages marked as delivered.

• $5 per kit with required signatures upon delivery. 

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Reshipment fees due to incorrect guests registration and/or uninsured missing packages marked as delivered

• $35/kit: Domestic Ground Reshipments

• $50/kit: 2nd-Day Domestic Air Reshipments

• $35/kit + International Shipping Fee & Import Fee

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Contact Us

If you have any questions or concerns please contact us:

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• Email: support@foodcraftnyc.com

• Call: +1 (347) 652-2143.

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